Frequently Asked Questions

Everything you need to know about shopping with Zitomer.

What is your shipping policy for fashion items?

We offer standard and expedited shipping across the United States. Orders are typically processed within 1-2 business days, and tracking information will be sent via email once your package departs our facility.

How do I return a clothing or accessory item?

We accept returns on unworn fashion items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain items like earrings and intimate apparel are final sale.

Are the luxury brands sold at Zitomer authentic?

Yes, we guarantee that all products sold at Zitomer Pharmacy Inc. are 100% authentic and sourced directly from the brands or their authorized distributors.

Can I pick up my online order in-store?

Absolutely. During checkout, you can select 'In-Store Pickup' to collect your items at our Manhattan location on the Upper East Side at no additional cost.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay and PayPal.

How do I determine the right size for me?

Each product page includes a specific size guide. Since we carry a variety of international designers, we recommend checking the individual brand measurements to ensure the perfect fit.